Funny

It is usually a driver who has too many packages or doesn't care, both cases are an issue with the company itself.

It's amazing the difference a union makes for customer satisfaction isn't it?

Note: USPS & UPS are both unionized.

More times than not they have faked deliveries for me. Sit beside door all day, no knock, no ring, nothing. Then look outside and there's a we missed you slip

Used to deliver for Amazon. Fragile, handle with care, this side up, lay flat, team lift, don't stack, all those mean nothing to the warehouse workers or most of the drivers. It's so chaotic in there and nobody has time to treat packages carefully.

i was reading about shipping fragile things by USPS…
every forum i found, of people that ship antiques and such, is that marking it “fragile” guarantees that it will get destroyed in transit.
i’ve only tried it once… we packed the thing super nice, and it was completely destroyed…. in was impossible to do on accident… even if they had treated it like a regular package, it would’ve been destroyed.
but, treat employees like shit, pay them shit, and they’re going to be malicious….

It depends on the driver really. The guy on our route is great. The one for my mom is the worst.

I seriously did not realize Purolator was still around. My dad worked for them 40 odd years ago, and quit on the spot, with kids and a wife at home, because of how awful they were (called and checked with my mom first, who was supportive).

Just today, FedEx said they delivered my two packages from eBay. I looked at the confirmation picture and it’s not even my house! Turns out, they delivered it two doors down to the wrong house. Fortunately, I have an honest neighbor and she brought them to me.

This isn’t the first time this has happened.

I've only heard of Purolator as an automotive filter brand, of which is about the same basic and minimally-achieved OEM specs as FRAM. I guess I should just avoid anything with that name altogether.

I've given up on Purolator.

I just contact customer support/the seller and tell them all the steps I took (filling out my complete address, and on the day of, contacting them with my buzzer number), and tell them that I didn't receive my package despite being home all day. I also didn't receive their "sorry we missed you" sticky note anywhere. And no missed calls for the buzzer.

They often try to tell me the package is at a pickup point...I tell them that that's not the address I entered into their system, it's not the one that you put on the package, and you need to tell Purolator to send it to my address, or they're going to return it to you/the sender.

This worked for my $1,000 package, thankfully. It didn't work for my ~$50 packages. So that got sent back to the sender and I got a full refund. And I won't be buying from them again unless they stop using Purolator.

Meanwhile, Amazon will drop off $200 packages at my doorstep without a signature -- the way I want it! Lol

Purolator said they needex me to print out a form saying I authorize a drop off without a signature. I told them the driver is never going to see it because they don't enter my building's lobby let alone come up to my apartment. They said to do it anyway and it'd be fine. When I told them it said missed delivery again despite me following their instructions, they stopped replying to my support ticket...lol

I had a tablet that stopped working under warranty. Printed the return label and dropped it into a Purolator box. Later realized I had printed the wrong label. Called them with the exact box location and time that I dropped it off. They couldn’t find it anywhere, so essentially the driver stole it. THEY are the thieves after your package!

They claimed my package was delivered and it was nowhere to be found. I followed up and they just sent back the delivery confirmation. Said it was dropped off at a reception desk. My place didn't have a reception desk. Their CS went nowhere.

I ended up making a BBB complaint and whadooyaknow, I get a call from a supervisor at the local DC informing me that the package was actually delivered to a hotel two blocks away and they would retrieve it and redeliver it for me and apologizing for it taking so long. I had already gotten a reship from the vendor in the meantime. (Bonus, I ended up with twice the product)

You press the # to start writing the code on Yale doorman, or to lock the door

They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.

Monitor company said the box arrived empty.

FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.

Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.

I mean thats cool and all but somebody has to deliver the packages. It's not the recipient's fault the job sucks, the recipient paid for delivery with an expected time of reciept. Entering gate codes is part of the job, ringing doorbells and actually waiting for someone to answer is part of the job, actually stopping at the goddamn address and getting the package out of the truck and going up to the door with it is part of the job. If they have unreasonable expectations placed on them, that's between them and their manager. I fail to see what it has to do with me or my package. I had FedEx leave notes on my door THREE consecutive times saying "we could not deliver your package because 'the business is closed.'" It was a residential address, and the package contained critical medical equipment. Mofo had those slips ready so he could cut and run without looking for the package.