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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.
Fun fact: AI doesn't know what is or isn't true. They only know what is most likely to seem true. You can't make it stop lying. You just can't, because it fundamentally doesn't understand the difference between a lie and truth.
Now picture the people saying "We can replace our trainable, knowledgeable people with this". lol ok.
Its funny (and terrifying) that people, even professionals don't understand how the lie machine works.