this post was submitted on 20 May 2026
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Pizza Hut sued over new AI system that ‘caused cascading operational breakdowns’ (www.independent.co.uk)
submitted 1 day ago by sanitation@lemmy.radio to c/technology@lemmy.world
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[–] RamRabbit@lemmy.world 40 points 1 day ago (4 children)

The suit says after the rollout, DoorDash delivery drivers were able to see when pizzas would come out of the oven. They would wait up to 15 minutes for multiple orders to be ready before grabbing them, slowing down delivery, according to the lawsuit.

Was it the AI system or the DoorDash integration that caused the issues?

[–] 4grams@awful.systems 37 points 1 day ago* (last edited 1 day ago)

Can’t it be both? All the worlds current biggest problems are caused by this techbro disruptive bullshit. Door dash and AI are from the same ecosystem.

[–] No_Ones_Slick_Like_Gaston@lemmy.world 8 points 1 day ago

The executive that decided that a process that was not optimal but worked needed to be replaced with one that did neither.

[–] ViatorOmnium@piefed.social 10 points 1 day ago

The AI is probably the one "optimising" the doordash drivers.

[–] Crazyslinkz@lemmy.world 4 points 1 day ago (1 children)

Wasn't that what the system was before with the actual pizza delivery driver?

[–] LogicalDrivel@sopuli.xyz 2 points 1 day ago

Yes. Not officially, but orders were taken by drivers who would wait and group other orders together all the time. Sometimes it was encouraged, because you would have a couple in the same direction and one in the opposite. Other times drivers knew who were good tippers and would snag them asap and wait for it (even if it was last in line while also taking other orders). I've had to break up fights over that one. Ive done my time as a driver and manager of Papa Juans, Bominos, and two small pizza places.