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submitted 19 hours ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world

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[–] malloc@lemmy.world 1 points 7 hours ago

I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.

Gaslight the customer into returning and agreeing to a "refund at original cost". Do this X number of times for contract bonuses or something.