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Remote Tech Support services? (piefed.social)

submitted 4 days ago by marighost@piefed.social to c/selfhosted@lemmy.world

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Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] hirihit640@sh.itjust.works 1 points 1 day ago

Moonlight/sunshine can be used for remote desktop, and doesn't have many controversies that I can remember, far less than Rustdesk at least. You just don't get the free relay servers, which some might call a plus.

Don't get me wrong, I personally still consider Rustdesk a viable alternative, I just think the controversies are recent enough and concerning enough that they should be brought up for consideration.

As for the forgive/forget bit, don't mind it that was just me poking at Lemmy's hypocrisy a bit