this post was submitted on 06 Jul 2026
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Meanwhile the Microsoft engineers I frequently work with just give me AI slop then spend the next meeting verifying that our changes didn't 'break' the thing that doesn't work.
I have personally logged two support tickets with Microsoft, support tickets that use paid-for tokens my company gets a limited number of per year. Even when providing a reproducible to Microsoft support, they just waste my time. Round and round goes the support ticket until I give up and they close the ticket. I have some friends who report the same experience.
Pretty effective on their part. They get paid to do jack shit and get a nice 'ticket closed' in their logs. Probably great for advancement, just look at those KPIs!
Microsoft Support has been shit for at least 10 years now.
I sit in almost weekly meetings with some of their engineers for some projects we have going on, it's painful at times but at least some of the tech is "fun". I've known a couple people that moved to Microsoft to be Customer Success Managers or whatever and they said it was a pretty chill job with lots of benefits.