this post was submitted on 28 Jul 2026
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The problem doesn't need to be solved in order to help others. There are plenty of unsolvable problems that people need help with. That response is a direct way to show empathy and let's the other person know that you can share things you've done to mitigate the problem that did or didnt work. Even if it's not a solution, it can help skip steps where one might fumble.