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submitted 1 year ago* (last edited 1 year ago) by lwadmin@lemmy.world to c/lemmyworld@lemmy.world

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Hey everyone, so as I'm sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS'er, and is causing these disconnects to our backend server, problematic for sure.

We've opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

LW Infra Team

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[-] Tolstoshev@lemmy.world 10 points 1 year ago

Is there anything we can do to help? Donations? Tech volunteers? Visit hosting company with a baseball bat?

[-] clueless_stoner@lemmy.world 6 points 1 year ago

For both recurring and one-time donations, follow this link: https://opencollective.com/mastodonworld

For recurring donations only, visit our Patreon page from here: https://www.patreon.com/mastodonworld

[-] XYZinferno@lemmy.basedcount.com 6 points 1 year ago

I imagine spreading out across instances, and having accounts in instances beyond the biggest one helps, as it reduces traffic and strain on lemmy.world and its servers.

lemmy.world still deserves support, like with donations, though helping reduce the strain is something anyone can do, albeit small, though free of charge.