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Salesforce regrets firing 4000 experienced staff and replacing them with AI (maarthandam.com)

submitted 15 hours ago by setto@fed.dyne.org to c/planetdyne@fed.dyne.org

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Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

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[–] slazer2au@lemmy.world 31 points 14 hours ago (3 children)

Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.

Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.

Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.

[–] setto@fed.dyne.org 2 points 11 minutes ago (1 children)

My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.

[–] slazer2au@lemmy.world 1 points 6 minutes ago

Like they did during COVID?

[–] Mannimarco@lemmy.dbzer0.com 6 points 10 hours ago

It wasn't foreseen by the people who made the decision, everyone else saw it coming from miles away

[–] alpha1beta@piefed.social 7 points 12 hours ago

anyone with even a tiny fragment of a functional brain would foresee exactly this