source: https://www.puddlemunch.com/
this post was submitted on 12 Jan 2026
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the fact that it locks the terminal on failed payment is just bad UX. I'm sure there is some reason fraud wise to do that but, I've never had a self check lock on me due to it. I would likely shop elsewhere if it ever did.
I've never not seen that happen? It's probably to prevent fraud and a lot of the time it's just old people who fumble the payment and need actual assistance?
As long as the store person there can reset it remotely for me it's fine, then I don't have to wait and they don't need to come over.
I think it's different when the payment times out, I've had that happen when the payment terminal crashed for no reason. Then it automatically resets back, so you can try again. But a failed payment is different from a rejected payment.
That's weird to me, the self checks in my area will say payment declined or payment rejected and then ask for an alternative. I'm not sure the benefit of locking the terminal for it. Like sure flag the host in case assistance is needed but, I don't see the need to lock it.