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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

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[-] random72guy@lemmy.world 16 points 1 year ago

The implication of "leave a review!" is they want info on quality to improve service; the twist is they don't care about that, just getting information about you for ad targeting.

[-] grabyourmotherskeys@lemmy.world 11 points 1 year ago

Reviews are good for convincing other customers that you are a real site and the product is what it says it is.

An ethical company leaves up critical reviews and tries to address the issues their customer faced.

The opposite is a company that only allows good reviews to be published or outright fakes them.

I have worked for both kinds of businesses and I can assure you the ethical businesses care very much about bad customer experiences and use the feedback to improve.

this post was submitted on 27 Aug 2023
319 points (95.7% liked)

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