this post was submitted on 15 Mar 2026
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[โ€“] TwilightKiddy@programming.dev 3 points 1 day ago (1 children)

Outside of specialized B2B software, I never met a tech rep that would be helpful with an issue. Do you actually have experience where you'd call Google/Apple/Microslop and get help with their software? In Linux world, with many programs I can just go and nag the actual developer of the thing, which often works wonders.

I had a driver issue with my laptop which was causing the microphone to not work, not only was it fixed under warranty, but they sent a tech to where I was studying to fix it, rather than having to drop it off.