this post was submitted on 28 Mar 2026
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Yeah ok, sure, but again I feel like you're focussing on the wrong thing here. It's like you're watching a video of a homeless man being beaten up, see someone jaywalk in the background and go "oh my god I can't believe someone just jaywalked!". Like, yeah, sure, you're completely right, that is a bad thing to do, but I feel like there's more important things going on here, and it's really quite odd to focus on that, instead of the bigger evil here.
To be really super duper clear here: I think you're right, the lady sucks. But there is a bigger problem here, namely booking.com. And focussing on the small fries rather than the bigger picture is just kind of weird. If anything we said or did on Lemmy mattered at all I'd say you were harming the greater good of bringing down booking by focussing on one tiny little instance of a symptom of the system rather than the system itself.
Or is this a fundamental disagreement in how to solve systemic problems? I believe systemic problems can only be cured with systemic change, like regulation, going after the root cause of the problem. Some folks believe it's a matter of personal responsibility, and they believe that huge systemic problems can be solved by going after one individual at a time.
You seem to be under the impression that booking.com provides property management services. I'm not aware of them doing any such thing, but if they do them she should absolutely raise a dispute under her contract for those services. A quick scan of their information page for property owners is pretty clear, though, that it's the property owners' responsibility to get insurance if they need it (they even have some partner links for insurance providers.)
Using booking.com to advertise and resell her business does not change the fact that managing that business is entirely on her. If she doesn’t want to put in the minimum effort, or expense (e.g. insurance) required, she should get out of the business of property letting.
You can hate booking.com for many reasons, but "not running my spare property as a hotel for me so I can just sit back and count the cash" isn't really one of them.