this post was submitted on 30 Mar 2026
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Asklemmy
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How do you know for certain?
I can't know for certain, as I'm not on the product side of things. But I do know that HIPAA standards are very rigorous and if it were discovered that they were intentionally misleading therapists and clients then it would invite a class action lawsuit that would be insanely large.
I do ask for and document my clients' consent, though, so if anyone is not comfortable with it that's fine. I just write the note the old fashioned way. Most are fine but a few have said they don't want to and it's not a big deal.
People conflate security with risk mitigation. It's not secure in the way that you can confirm the data has been deleted. The risk however is mitigated due to vendor attestations reinforced by contracts.
Yep, so you can't actually know if the recording is destroyed, it's just contractually required to be destroyed. Big difference in my book.
Wished these sensitive audios would be processed locally and never leave the therapist's network instead.