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Pop!_OS (Linux)
Pop!_OS is an operating system developed by System76 for STEM and creative professionals who use their computer as a tool to discover and create. Unleash your potential on secure, reliable open source software. Based on your exceptional curiosity, we sense you have a lot of it.
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All posts on pop_os must adhere to the Pop!_OS community Code of Conduct. https://github.com/pop-os/code-of-conduct
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The fan curves are defined by the fan daemon witin the system76-power daemon. This source code in particular. You can install this on any Linux distribution.
Sorry to hear about the bad experience with support. I wonder when this was. I usually see comments praising the level of support that they received.
The issue with the Orxy Pro laptop may have been firmware-related, and fixed by a firmware update from the Firmware Manager application. Although QA performs a lot of sleep and suspend tests before certifying a new firmware release or product, so I'm not 100% sure. It's possible that the system could have shipped from the factory with an older firmware version though.
We have engineers dedicated to open source firmware development, and they continue to maintain firmware for all systems we've ever released with open firmware. So firmware updates are more frequent than you'd typically expect from proprietary firmware. They're currently working on implementing the SecureBoot feature for our open firmware models.