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Daily Thread: TGIFriday 23 June 2023 Edition
(aussie.zone)
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this post was submitted on 22 Jun 2023
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Anyone else here buy from FairFeed? What're your thoughts on their customer service?
We use them semi-regularly and haven't had any issues. The food arrives on time and someone's always home to put it in the fridge. Did you have any particular concerns or queries in mind?
Edit: we used to pick up our orders from their store, which also went smoothly, but then we moved inconveniently far away.
I had a problem purchase this week -- an item was off/rancid. Highly unusual for them, but I brought it to their attention, and they simply suggested my fridge might just be too warm or too full.
It could be true, there's no way to know (though never been an issue before and wasn't for the other items I picked up this week). But I also feel like I'm not too much of a Karen for thinking it would be nice if they offered to make it right somehow?
I've been shopping with them for months and have introduced at least one new regular customer. I generally pick up at Local's Club and usually struggle with a rude/overworked vibe in store too but I guess that's beside the point.
Was just wondering if this is a theme for them. Or am I just a Karen?
Oh wow, that can't have been a pleasant discovery. I wouldn't be impressed with that response. Not to mention that surely other things in your fridge would also be going off if that was the case? I think it's entirely fair to expect a replacement or refund. No way you're being unreasonable.
Thanks for the perspective. Yeah, bit disappointed overall.