Have you watched the show or just seen clips? He really doesn't go off on them that much. And when he does usually it's very deserved. Like he does not stand for deplorable conditions and mistreatment of staff. Like if he finds out an owner isn't taking good care of their staff he makes sure they know its not okay.

But genuinely 3/4ths of an episode is him trying to help them improve with genuine empathy and understanding. He comes in, points out whats wrong with some gusto for the clips and then is like "hey so what's going on? I'm sure you weren't always this disconnected from what's going on" and works with them to solve their issues which is usually more attitude and just like some guidance. Usually to they do a top to bottom cleaning and organizing of the restaurant for them.

Obviously you'll hear more about the very rare episodes where they have the most famous chef in the world giving them advice and they just won't hear it. Like people quote Amys Bakery because the owners flipped out at him pointing out raw pastries kept leaving the kitchen and then getting all shitty when he's like don't steal waiters tips.

It's like the newest episode is him helping a family business out where the brothers weren't even talking and the parents had to help instead of retire. He got the brothers to work together, remodeled the entire kitchen for them, held a make wish charity event at their grand opening on his dime, and did a bunch of training. It even had a 2 month check in where it was doing much better. But I'm sure you'll only see a tiktok clip from when he found a box of raw chicken that made the whole crew throw up and he's like "what the fuck?!" Which yeah, what the fuck? And this was a restaurant that had been health inspected recently. If anything it makes you loose faith in health inspectors. Idk wtf they are doing