They were acquired by some VPN megacorp and AFAIK, all their credible postings and court stuff happened prior to that, so their credibility is unknown today

I switched to PIA very recently after my Nord subscription ended. Also Nord doesn't support port forwarding and I wanted to improve my seeding. But PIA has been a disappointment. Using their app on my Win11 desktop, I often see messages on Reddit and elsewhere that I've never seen before about "no internet". It also seems like responses are delayed and sometimes my screen just remains blank after clicking on a link. I've never experienced any of that before switching to PIA. And perhaps the biggest gripe, I intended to use PIA with Wireguard on my NAS but after much searching, I cannot find anywhere that PIA releases their WG keys. So I can use WG on my Win11 app but not on the NAS. Oh, and port forwarding? Yeah, apparently that has to be 'renewed' periodically so that too, is a PITA on the NAS. Luckily I'm still within the 30 day refund window, just have to figure out where to go next. Maybe AirVPN. In fact, that would be a no-brainer for me except for one thing -- Air doesn't have a server in Mexico and I do need that occasionally. PIA has one that's incredibly slow but at least they have one.