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Discord is on a quest to become a better messaging app
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this post was submitted on 05 Dec 2023
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Honest question: is there a centralized alternative? Like “here, install this or use this SaaS, it enables your community to chat, discuss in forums, and allows you to manage a FAQ/KB from the content from the chat and forums”
EDIT: don’t get why the downvotes. It’s a question, not a statement.
We call them websites.
Oh, you don’t know what SaaS stands by?
I do, it's exactly what a website hosting is. We got hundreds of frameworks to do all those things that don't include signing your soul with blood to a cartoonishly evil corp or billionaire. Paying with privacy is not mandatory.
Good! Now that you know, can you answer my question and tell me an alternative?
Good point, and I think there isn't a one stop shop. But I think chat is overrated in this, it might be an addition. But having information that is not search indexed limits access and thus usability for the broader community. Also discord sucks for KB and FAQ in terms of formatting and setup (usually you see locked chat channels for that containing links to external sources. And the community discussions usually end up with multiple simultaneous discussions that get drowned out by new discussions in the same thread.
I think discord has a role. But it is not a good solution by any means. Lemmy, reddit, even the steam forums seem better.