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Stop Using Discord for Your Open source Communities | mattcen's mumblings (blog.mattcen.com)
submitted 1 year ago* (last edited 1 year ago) by noodlejetski@beehaw.org to c/foss@beehaw.org
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Recently I accidentally made a Fediverse post which went viral:

stop using discord for your open source communities

That post is short, punchy, opinionated, and prescriptive, which I suspect is the cause for its virality.

Unfortunately, like many micro-blog posts, it lacks nuance, which many replies highlighted. I made the post to vent my frustration at needing to join a Discord server to interact with a community, so it is far from a measured critique of the subject.

This blog post is an attempt to address those nuances in greater detail. This is not an exhaustive analysis, and I’ve resolved to not let “perfect” be the enemy of “done”.

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[-] Scary_le_Poo@beehaw.org 1 points 1 year ago

As an open source developer.

Fuck that. Discord allows me to do so much and centralize communication. Small developers do not have the manpower to monitor multiple communications. I know people love to tout matrix, but it's features pale in comparison to discord.

Additionally, 99.9% of your users are already on discord. The other 0.1% are going to bitch and whine about the fact that you're not using matrix.

[-] ArcticCircleSystem@beehaw.org 1 points 1 year ago

Why not use a forum so that search engines can actually index information from the support site? Users are capable of going to forums. ~Strawberry

[-] Scary_le_Poo@beehaw.org 0 points 1 year ago

Users are capable of going to discord. The vast majority of your users already have a discord account too! Awesome!

Forums are a pain in the ass to moderate and maintain. If you need a knowledgebase, wikis exist.

[-] ArcticCircleSystem@beehaw.org 1 points 1 year ago

If I may ask, what makes Discord less of a pain to moderate? And forums also tend to be good for users to ask more obscure questions that aren't likely to be easily answered on a wiki and for other users to be able to look them up later. ~Strawberry

[-] Scary_le_Poo@beehaw.org 1 points 1 year ago

Discord has forums and enabling slowmode means that you can enforce longform content in them. The search in discord is better than any search in phpbb by miles, this isn't even an argument.

Discord moderation is easy. See something, right click, perform action. Automod. Bots. The entirety of the "Safety Setup" section on discord servers. Verification levels. I mean, it's not even remotely close. People arguing that forums are better are either delusional or have never really owned a remotely active discord server.

[-] ArcticCircleSystem@beehaw.org 2 points 1 year ago

However, content in Discord servers can't be indexed by search engines. ~Strawberry

this post was submitted on 04 Jul 2023
35 points (100.0% liked)

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