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Just sounds like people don't know how to use the services available to them. Even if I don't specifically go to maps to search, searching "wedding photographer" immediately puts a maps result at the top of the list with 3 photographers in my area.
I remember Lycos, Altavista, Looksmart, AskJeeves, Yahoo, etc -- You are putting some awfully rose tinted glasses on saying that those had anywhere close to the results that Google was putting out at the time; or even now for that matter.
Even now, the competition is garbage with 1 exception -- OpenAI's GPT3.5 and GPT4. If they can get the hallucinations under control, it's incredibly good at distilling information you are looking for. Unfortunately, it is also TERRIBLE for any kind of up-to-date information.
Every time someone says "Google couldn't find this thing", I say -- "what were you searching for exactly" - and I put it in, and I get perfect results. I have no idea what people are doing, or maybe if Google is geo-blocking certain things, but I have not once had anyone show me empirically that their results are any worse today than before.
Additionally - nobody should be using Google for search without an Adblocker.