Unity employee here, idk anything specific about the departments that handle this I wouldn't even know what their name is. With that caveat, I will say that all the layoffs last year going into this year, changing CEOs, and the competition between big company beurocracy and the dying breath of small company culture, a lot of departments are behaving erratically. I wouldn't be surprised if nobody internally has a clear answer why this was banned but others aren't. Some workers may legit be trying to help but their hands are tied for corporate or maybe even legal reasons, it could be people trying to keep their heads down and close tickets quickly to keep metrics up in the hopes they're less likely to be fired. I think you all know this already but please don't be too hard on the workers we're doing what we can but it's a corporate mess right now