Please do keep voting with your wallet - its one of the few remaining ways to express our discontent!) That being said, I feel like both of those examples are where the service provided by adobe and then Netflix are terrible.

Adobe is making you buy a whole year and Netflix is hassling you for "letting your pensioner mum watch your account".. To me, both of those are examples of bad service (coupled with cost).

For me, a counter example for me is amazon.com: I hate what they're doing to the retail landscape but find it hard to resist, as I find them SOOO convenient, and their customer service (for now) is absolutely stunning!!! Now if their prices were too high, I'd personally probably pay for that convenience a bit. (Where there model breaks for me completely is warranty major purchases: I've had warranty denied by manufacturers for items purchased through non approved amazon resellers. So now, for me, anything over $100 and I'm looking for direct purchase from the manufacturer as a preference. )