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this post was submitted on 11 Feb 2024
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It's illegal for them to do that, BTW. They have to prove magisk damaged your battery.
I ran into this with Dell when they tried to claim after market RAM was the reason a CPU core wasn't responding to interrupt requests.
All it took was asking for the diagnostic data showing that the aftermarket RAM caused it to get the warranty repair approved.
You just gotta push back until they cave. Maybe ask for their mailing address for your FTC report or for the number to their legal department (most call centers are terrified of escalating anything to the actual company).
But, don't directly threaten legal action, because they'll stop the call right there.
And you have to be able to afford those rights. If you can't afford to sue them then you're screwed.
That's where the arbitration clauses they make you agree to are actually helpful.
THEY have to pay for arbitration. You don't need an attorney, and generally they'll just take care of you because it's cheaper than hiring an arbiter.
Isn't forced arbitration when the jury deciding on the case is on the payroll of the company you're having the problem with in the first place?
Not exactly.
It's when there's a third-party arbiter. In the case of customers seeking damages against these companies, the arbitration agencies are paid for by the company, but often there's a list of arbiters the complainant can choose between.
My personal strategy has always been to pick the most expensive one so that whether I win or lose, the company stags to lose more money on the process than by simply making me whole.
The real reason for forced arbitration is because it makes DIY class action suits impossible.
Otherwise, a company with a class action waiver would find themselves facing 10,000 cases from the same law firm instead of 1 case with 10,000 plaintiffs.
With forced arbitration they can skip out on the cost process entirely and make the defendant do more leg work.
And, importantly, there's no precedent with arbitration. Losing the first case doesn't necessarily snowball into you losing the next 9,999 cases with identical facts.
Ah, interesting...
If you read further, I give suggestions on how to do that without a lawyer.
It's going to cost the company more money to call their lawyers than just doing the repair, so it usually doesn't even take a ton of push back.