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this post was submitted on 19 Feb 2024
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Cybersecurity
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Been on both ends of this (IT support and "forget password after entering it correctly"). The secret is muscle memory/subconcious habit.
Used to have the same issue with the dial combo lock on my locker at school. If I thought about it I could never open it. If I distracted myself just enough then I'd get it open without really knowing what I did.
That said, at my place we had someone forgetting their password literally minutes after a call to have it reset, multiple times a day. Don't know what the issue was, but we had to escalate it to HR and the person was out for a good while.
Totally agree about the muscle memory. I recall having access to a CO DNR database at a previous job. It was one of three alphanumeric passwords assigned to me with no option to change them. I realized one day after having my hand in the wrong place on the keyboard that I didn’t really remember it, but my subconscious did