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(lemmy.world)
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this post was submitted on 01 Mar 2024
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I'm probably in danger of over explaining the joke, but this actually does happen. The best part about this is people will actually contact support for online stores and just say that they found an item. No concern, no questions, just hi I found this. There are people that will do this every week, for years.
New customer service agents will go through the steps, how can I help you with it? Were you looking for a different item? Etc etc. And the conversation will go absolutely nowhere because no one knows why the hell people like this do these things and the customer will never provide any information. Eventually you give up and just say that's great! You can go ahead and buy it!
And the customer will say "ok thx" and disappear until next time. Most of the time these people never even place any orders.
Usually when a customer talks to a customer service agent, that’s the only customer service agent they’re going to interact with that week. So they treat the customer service agent as though the converse is true, that they are the only customer the customer service agent will interact with that week, forgetting that they are actually the 10,000th.
And that's why mandatory customer service or retail job should be required for every 18 year old for like 6 months.
It really doesn't take long working as a waiter, cashier, phone operator to learn respect for the role.
I don’t know whether that would help as much as you think it will. I just got out of the military, and there are definitely certain people who started out taking a lot of shit from people just like you did at that rank, but their motivation to rank up was because they couldn’t wait to become the people giving people shit.
Hardest part about being a leader is being better than the shit leadership you had
If the leadership you had was shitty shouldn't the easy part be being better than them?
Why would being a good leader be easy?
Nah, common decency isn't that hard, it just requires not wanting to be a leader.
I've been working in customer support for three years and I absolutely despise people in that job that don't try their best to help. This is their job, and if it's so bad they can't be assed to do it right they should work at another place. Sure, many customers are clueless assholes. But if I come up to them with all the respect and try to lay down my issue I don't want to get treated like shit, no matter how hard their day was.
If anything, my experience in this job made me less tolerant towards incompetent or disrespectful people.
We'd put them into cust-supp after they've done their mandatory gap-year service. Waiting tables or trying to hear bubba over the dimestore drive-thru[sic] gear and his argl-bargle diesel F350 garage queen will DEFINITELY work the stick out from where it got lodged.