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submitted 4 months ago by ptz@dubvee.org to c/linuxmemes@lemmy.world

BTW, I've had my Brother laser MFP for 11 years and still on the original toner.

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[-] Talaraine@fedia.io 267 points 4 months ago

If any representative from Brother is reading this, hear me.

DON'T ENSHITTIFY! You see this? You can own the market if you just LEAVE IT ALONE.

[-] prashanthvsdvn@lemmy.world 161 points 4 months ago

Exactly. You can join the club of “Do Nothing and Win” club along with Gabe Newell

[-] ptz@dubvee.org 53 points 4 months ago

They have started chipping their toners, or so I've read. They're still the least shitty printer manufacturer, AFAIK, though.

[-] DarkThoughts@fedia.io 19 points 4 months ago

Let's hope it's just for quality of life and not to bully their customers...

[-] theUnlikely@sopuli.xyz 7 points 4 months ago

Unfortunately, I don't think it is. I used to use knock-off toner, but after a firmware update, the printer would no longer recognize those cartridges. Luckily, I had bought them on Amazon, so I just explained the problem to customer service and got a full refund. I still love the printer though.

[-] Zink@programming.dev 2 points 4 months ago

I’m sure even internally their message is that they want to ensure the best customer experience while also protecting their revenue.

Now if ensuring the best customer experience HURT revenue, things get interesting. And by interesting I mean enshittified.

[-] CosmicCleric@lemmy.world 31 points 4 months ago* (last edited 4 months ago)

DON’T ENSHITTIFY!

They kind of already did, at least they did in the past.

They fought pretty hard to make you only use their toners, and they would warn you to change your toner cartridges way earlier than it was necessary to do so, disabling the printer if you didn't. I remember having to put tape over the optical device in the printer that looks at the toner cartridge, just so I can keep using my toner cartridge.

Don't get me wrong, I love my brother mfc7840w printer, but it's so weird to hear so much praise for Brother, it's like there is group amnesia about how they used to be on some of this stuff themselves.

[-] plantedworld@lemmy.world 18 points 4 months ago

They already started. I think it's too late

this post was submitted on 27 Mar 2024
1287 points (98.1% liked)

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