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submitted 1 year ago* (last edited 1 year ago) by peter@feddit.uk to c/lemmy_support@lemmy.ml

It's getting really frustrating, almost every post has missing comments. What causes this?

EDIT: I needed to select both "English" and "Undetermined" in my language settings

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[-] RoundSparrow@lemmy.ml 35 points 1 year ago* (last edited 1 year ago)

Most common cause is people changing their language settings in their profile. It's a daily occurrence. The app really needs to tell people "25 messages not displayed because you are only viewing in Spanish".

[-] peter@feddit.uk 3 points 1 year ago

I have it set to undetermined

[-] Deebster@beehaw.org 1 points 1 year ago* (last edited 1 year ago)

It allows selecting multiple languages, but it's not clear and setting multiple is fiddly - most sites use multiple checkboxes instead for this reason. Anyway, if you select Undetermined, English and whatever else you're happy to see, you'll see a lot more comments (and posts, probably).

Edit: to select multiple, hold control while clicking/spacebarring to add another.

It should have two language settings - those you might post in (for the dropdown on making a comment/post) and for those you're happy to read (I'd just set it to all, since I can always translate anything that looks interesting).

[-] peter@feddit.uk 2 points 1 year ago

Yeah this worked, thank you

[-] givesomefucks@lemmy.world 14 points 1 year ago

If you block one account, and they made the top level comment, you don't see anything. Even if 100 people replied in the chain.

It'll just be blank.

Still worth it for extreme cases, but it's not like reddit where you see everything else.

[-] Blamemeta@lemm.ee 4 points 1 year ago

Thats it? I guess Im unblocking some users.

[-] silas@programming.dev 2 points 1 year ago

If you have language settings or are not showing bot accounts, those comments will be hidden too but the comment count still includes them

[-] ada@lemmy.blahaj.zone 13 points 1 year ago

It's almost certainly your language settings

[-] peter@feddit.uk 1 points 1 year ago

Language is set to undetermined

[-] maegul@lemmy.ml 6 points 1 year ago

Adding "English" to the language settings might help (you CTRL/CMD+Click to add another language to the list, from memory)

[-] peter@feddit.uk 3 points 1 year ago

This worked, thanks. That's really obtuse

[-] maegul@lemmy.ml 2 points 1 year ago

Yep. The language thing is a bit of a mess. The devs are aware. I think they wanted to give us options and instead gave us sharp tools to cut ourselves with.

[-] flying_monkies@kbin.social 10 points 1 year ago

Copy thread url, paste it into an incognoto mode browser that's not logged into the instance. Compare what you see with your account settings and decide if you need to make changes or not.

[-] Spzi@lemm.ee 5 points 1 year ago

Copy thread url, paste it into an incognoto mode browser that’s not logged into the instance.

I think you get the same result using the colorful button, which each post and comment has:

[-] ChaoticNeutralCzech@feddit.de 3 points 1 year ago

That's in the web UI. IDK what app OP uses.

[-] peter@feddit.uk 2 points 1 year ago

In incognito I see all the comments... I don't know what account settings I could change to make this happen. My language is set to undetermined

[-] flying_monkies@kbin.social 1 points 1 year ago

Try setting your language in your account to whatever the root thread language is.

[-] peter@feddit.uk 1 points 1 year ago
[-] flying_monkies@kbin.social 1 points 1 year ago

If you recognize the language, use that. If it's in a language you don't recognize, you could put it into google translate and see what it shows up as.

If the language on the root post is your native language, then just set it for your account from undetermined to your native language.

[-] peter@feddit.uk 1 points 1 year ago

Then you lose all the posts that aren't set to undetermined, no?

[-] sabreW4K3@lemmy.tf 6 points 1 year ago

I'm seeing everything. Even counted the comments. Did you untick Undetermined by chance?

[-] peter@feddit.uk 3 points 1 year ago

Nope, also I can see this comment in my inbox but when I click through to it it's gone

[-] sabreW4K3@lemmy.tf 1 points 1 year ago

Are the comments missing when you load the website?

[-] peter@feddit.uk 1 points 1 year ago
[-] Sentau@lemmy.one 1 points 11 months ago* (last edited 11 months ago)

I know this comment is tremendously late but I am having a similar issue while using sync. By website so you mean the official instance website(example - https://lemmy.one/ )

[-] peter@feddit.uk 1 points 11 months ago

Yes, it got fixed when I selected both English and unspecified as my language

[-] Sentau@lemmy.one 1 points 11 months ago

I am sorry but it's seems you have misunderstood. Was your issue limited to only the sync app or was it occurring both on the app and the website

[-] peter@feddit.uk 2 points 11 months ago
[-] Sentau@lemmy.one 2 points 11 months ago

Ok. Thanks for the info. We seem to be encountering different issues then.

[-] AFKBRBChocolate@lemmy.world 5 points 1 year ago

Not sure why you're seeing that. I'm on the same instance as you and I see them all, so it's not a defederation issue. You don't have a big block list, I assume. Seems strange.

this post was submitted on 20 Aug 2023
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