Make a screen recording of the issue and save the webpage so you have evidence.
this post was submitted on 08 Mar 2025
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Privacy
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I had to contact customer service by email to delete my account, of I recall correctly.
I suspect that Disney pays bottom dollar for login technologists. Their account management is atrocious.
Maybe its shit by design
Yeah, it's on purpose. Not even pulling out the tinfoil to make a hat for this one. Companies know that, for a large portion of people, if they make it difficult to cancel/quit/unsubscribe....well....a lot of us are downright lazy, and will just keep paying.
Amazon is good at this aswell, how does it come 2 massive companies can make it hard to delete ur account? Whilest smaller ones make it easy af. Privacy guards of countries need to be way more aggressive towards big tech companies
Yup. I was struggling with this for a month and had to escalate it with their customer service twice to get them to delete my account.
First time a service person told me they will delete it within 3 months, but I checked and they had not. Contacted them again and explained that I will let the local consumer protection services know if they don't and they finally deleted my account (but who knows if they anonymized my data, they did say they don't delete it)
This was the the only way I could delete my account
Are you using an ad blocker? Have you tried using a JavaScript blocker like NoScript? Is the ad preventing any kind of navigation (like, is it hiding controls and on a timer)?
I am using Firefox. I tried to disable the cookie protection and their website still does not work
try another browser like chrome.
On Chrome it does not work either
I signed up for a bundle and ESPN told me Disney had to cancel it and Disney says ESPN had to cancel it. Eventually they cancelled it out of courtesy. Definitely not making that mistake again.
In doubt, their customer support is the first "authority" to contact.
maybe open your browsers developer tools and temporarily delete the covering element from the DOM