They said […] they would rape my wife if I do not sit and answer phone calls. They tried all kinds of coercive manoeuvres. You know, using a fire extinguisher to [pretend] to hit me to scare me, using a plastic bag over my head to suffocate me.

...

Experts estimate there are hundreds of thousands of scammers in the industry across Southeast Asia. Some of them are unrepentant criminals, ruthlessly exploiting victims across the world. Others are victims themselves, trafficked and held against their will. Others still are desperate people willing to participate in the industry to survive, but once inside, find they can no longer leave.

...

Investigators have spoken to nearly 100 survivors from compounds mostly located in Cambodia, Laos and Myanmar. They have also interviewed local and international civil society organisations, policymakers and law enforcement throughout Southeast Asia.

Because the industry is hidden behind high walls mounted with barbed wire and surveillance cameras, they have also spent countless hours tracking the scammers online.

...