this post was submitted on 15 May 2025
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UniversalMonk@sh.itjust.works
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Klarna CEO says AI helped company shrink workforce by 40% (lemmy.dbzer0.com)
submitted 3 weeks ago by UniversalMonk@lemmy.dbzer0.com to c/greenparty@sh.itjust.works
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[–] UniversalMonk@lemmy.dbzer0.com 4 points 3 weeks ago

Which is why we need unions! Union! Union!

[–] lurch@sh.itjust.works 3 points 3 weeks ago (1 children)

They're already rolling it at least partially back after some problems:

https://futurism.com/klarna-openai-humans-ai-back https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service

https://www.fastcompany.com/91332763/going-ai-first-appears-to-be-backfiring-on-klarna-and-duolingo

[–] UniversalMonk@lemmy.dbzer0.com 3 points 3 weeks ago

Good! I don't know how anyone thinks that AI can 100 percent replace all workers. Yes, it can reduce need for some workers, and some tasks. But these stupid CEO's that think you can just fire everyone and AI will do it, haven't actually used AI. lol