this post was submitted on 29 May 2025
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Tracy Gartenmann had no idea the company that insured her home against wildfires, hailstorms and high winds was also spying on her.

Until she got an email.

In January, a representative for Travelers Insurance emailed Gartenmann to say the company would not renew the policy she’d had on her home in Austin for more than a decade.

Trees had edged too close to her roof, a company representative said, endangering the home. How did they know? Attached to the email were two photos from above Gartenmann’s house. The representative said they had gotten the sky-high images from a third-party company.

“I thought it was a scam,” said Gartenmann. Once she realized the email was real, her reaction changed: “It felt like an infringement on my rights.”

KUT News spoke with homeowners, industry experts and insurance watchdogs, and reviewed hundreds of pages of complaints and state filings. Documents obtained through public records requests confirm that insurers in Texas are using aerial photos taken by satellites and aircraft to determine if they want to keep insuring homes.

Prescient story to run into just after the strongest storm I've ever experienced rolled through. Thankfully, the warned 3" hail turned out to be marble sized where I'm parked. But the rain was absolutely insane, and 60mph winds in a van isn't fun.

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[–] seathru 7 points 1 week ago (3 children)

Of all the truly scummy things insurance companies do, this kinda sounds like the least worst. It seems akin to periodically checking your driving record for auto insurance.

[–] UID_Zero@infosec.pub 5 points 1 week ago

When I bought a new house, the insurance company sent an inspector to check the outside. Trees, roof, siding, nothing inside but the basics outside.

We had to trim a tree back because they didn't want it overhanging the roof at all. Annoying, but relatively minor. They want to minimize their payout, which makes perfect sense. Part of that is making sure the homeowner takes care of the property.

[–] Powderhorn@beehaw.org 5 points 1 week ago* (last edited 1 week ago)

That's valid on one level, except your driving record is an objective measure of your interactions with traffic infractions. Aerial photos are very much subjective -- and the determination is being made by automated systems, which inherently can only be objective. Wrong tool for the job.

[–] Fiivemacs@lemmy.ca 2 points 1 week ago* (last edited 1 week ago)

Hmmm, I'd see it more like them flying over your car and following you to see first hand your driving rather then the record. Only because they are getting the most upto date into.

Still isn't invasion of privacy because public filming. It's just dirty

[–] HumbleFlamingo@beehaw.org 3 points 1 week ago

IDK if I trust it to be done well in texas, or florida….

But if it wasn’t an adversarial, and respected privacy, I would really appreciate an impartial third party letting me know I have a missing roof tile, or a fire-hazard on my property.

I got lucky a few years ago. A neighbor alerted me to a broken sprinkler. Instead of a $200 water bill, it would have been much worse.

I just have fears of the insurance company banking some photo evidence, letting me keep paying them, and then 2 years later refuse to pay a claim and dust off pictures of a risk they knew of but didn’t bother to tell me about. Like we’ve know about this fire risk for years so now that you had a fire we’re not paying up.

[–] dinren@discuss.online 3 points 1 week ago (1 children)

I don’t see the problem. Sure, it’s a bit creepy, but they have the right to see what they are insuring.

[–] Powderhorn@beehaw.org 5 points 1 week ago (1 children)

Which can be done without a method that produces false positives on reasons to terminate coverage. Part of the premium is them doing due diligence. Satellite photos are not that.

Sure, come inspect the house once a year. I've no issue with that. Some sort of "AI" deciding it doesn't like your roof from a photo? Yeah, no.

[–] jarfil@beehaw.org 5 points 1 week ago

They should be required to do an in-person inspection before rescinding coverage. Then, they could use AI to decide where the inspection isn't needed, saving money... but of course they're greedy and don't want to do that.

My landlords insurance sends an actual person to do a check from the sidewalk every year or so.

[–] lorski@sopuli.xyz 1 points 1 week ago (1 children)

FL insurers do inspections and require repairs....

[–] Powderhorn@beehaw.org 1 points 1 week ago

Great! When Austin moves to Florida, that will be relevant.