this post was submitted on 19 Jun 2025
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Mildly Infuriating

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(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash ๐Ÿคฆโ€โ™‚๏ธ. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.


Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.


Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... ๐Ÿคทโ€โ™‚๏ธ

Gonna update later if y'all are still curious in a few days.

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[โ€“] SkyezOpen@lemmy.world 125 points 1 day ago (2 children)

If you used a credit card you can just chargeback. I'm sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it's their problem from there.

[โ€“] UnderpantsWeevil@lemmy.world 87 points 1 day ago (1 children)

Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.

I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.

[โ€“] TexasDrunk@lemmy.world 26 points 1 day ago (1 children)

All of the formerly food delivery apps are like that. I hate it. And if you don't get your stuff often enough or if the restaurant gets your order wrong too often they'll tell you that you're not allowed to get your money back anymore. And if you do a chargeback they won't let you order until you pay them.

And that's fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they're disabled or have time constraints due to working half a dozen jobs to make ends meet. I've got a buddy who can't use Uber eats anymore because of this. He's taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.

[โ€“] boonhet@sopuli.xyz 3 points 1 day ago (1 children)

This seems like a very American thing. I've never not received my food. No, the drivers aren't well paid here either.

The one time food did not arrive, it was driver error (similar buildings on one lot) and we contacted the service, got a new order for free (the old one would've been cold already)

[โ€“] TexasDrunk@lemmy.world 2 points 20 hours ago

Thing is, if it only happens a few times or once in a while that's exactly how they treat it. But if the restaurants or drivers in your area are shitty and you're constantly missing one item then your choices are to suck it up and pay for it or you can't get delivery after a short while.

[โ€“] AlphaOmega@lemmy.world 25 points 1 day ago (3 children)

Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.

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[โ€“] 01189998819991197253@infosec.pub 40 points 1 day ago* (last edited 1 day ago)

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

[โ€“] hddsx@lemmy.ca 86 points 1 day ago (1 children)

You should ask Best Buy why a signature was not required

[โ€“] dan@upvote.au 37 points 1 day ago (5 children)

Even if there was a signature required, the driver could just forge it.

[โ€“] mp3@lemmy.ca 47 points 1 day ago (10 children)

Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.

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[โ€“] Dudewitbow@lemmy.zip 33 points 1 day ago (1 children)

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

[โ€“] ThisIsFineDotJpeg@sh.itjust.works 33 points 1 day ago (1 children)

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that's it. Maybe if the delivery person does it often they'll get fired, but I haven't seen anyone actually going to prison.

[โ€“] Wilco@lemm.ee 15 points 1 day ago (1 children)

Cops and city government are more interested in giving people tickets than they are of solving crime. Implement a new theft enforcement team that takes complaints online with porch video attachments and goes after porch pirates? No ... they dont have the resources.

Put in more traffic cameras to catch speeders and red light runners? Oh yeah, get those criminals.

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[โ€“] forrcaho@lemmy.world 43 points 1 day ago (19 children)

Thanks for the warning. I've crossed Best Buy of my list of places to shop.

I stopped shopping at Best Buy in the 1990s when one store asked me to leave. I was writing down some prices so I could do some comparison shopping.

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Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

[โ€“] magnetosphere@fedia.io 10 points 1 day ago

I didnโ€™t even know this was a thing. Iโ€™ll definitely watch out for it.

[โ€“] dan@upvote.au 31 points 1 day ago (7 children)

A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

[โ€“] sunzu2@thebrainbin.org 33 points 1 day ago (5 children)

They directly employ the delivery drivers

Amazon's legal department would definitely disagree with this gross mischaracterization of the independent contractor relationship they have with their flex "partners"

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[โ€“] thesohoriots@lemmy.world 20 points 1 day ago (6 children)

The Apple Store will use Lyft for same-day. I had a laptop charger die on me and wasnโ€™t in any position to drive out for a new one. It was sketchy to say the least.

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