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The Water Cooler Giant Primo Brands: When Customer Service Signs Off as 'Joseph Stalin'
(www.thebignewsletter.com)
Finally, I’d say that we should eliminate arbitration agreements so that individuals can vindicate their own rights through class action lawsuits.
I'd like to see arbitration clauses go away for every business-customer relationship, and citizen protections broad and easily enforceable, with fines and awards amounting to more than a fraction of a percent of profit margins, including incarceration for harm or death.