From the linked PDF:
Anyone with a smartphone or other wireless device that supports RTT can make a TTY Relay call. As a result, it is easier for individuals with no communication- related disability to misuse TTY Relay in an attempt to hide their identities or otherwise deceive a called party by communicating through a CA.
- To ensure that TTY Relay is used appropriately and efficiently, and to safeguard the TRS Fund from waste, fraud, and abuse, we seek comment below on applying user eligibility, registration, verification, and call detail records requirements to all forms of TRS95—measures that have proven effective in safeguarding other TRS programs. 96 We seek comment on the specific processes for TTY Relay user registration and verification, including the type of documentation or assessment required to confirm eligibility and how to balance ease of access for legitimate users with robust protections against misuse. Are providers able to verify the identity of TTY Relay users at the beginning of calls? Would user registration requirements unduly burden state TRS programs in their support and oversight of intrastate TRS?
54·. User Eligibility, Registration, and Verification Requirements. To ensure that IP STS are used appropriately and efficiently, and to safeguard the TRS Fund from waste, fraud, and abuse, we propose to apply user eligibility, registration, and verification requirements similar to those already in place for IP Relay, VRS, and IP CTS. 137 This would include requiring users to register with a certified provider and undergo a verification process to confirm their identify and location, as well as to certify eligibility as individuals with speech disabilities who require the service for functionally equivalent communication. 138 We seek comment on the specific processes for IP STS user registration and verification, including the type of documentation or assessment required to confirm eligibility and how to balance ease of access for legitimate users with robust protections against misuse.
Yikes. Having my voice recorded by large corporations (e.g. banks), then having to trust the untrustworthy to protect the recording so that it is not used to do AI-driven impersonation -- no thanks. So obviously TTY/RTT services are interesting for non-impaired (hearing) people who want to avoid that exploitation. As we can see from the quote, the FCC intends treat street-wise people as “abusers” for doing common-sense self-defense.
Some people need a Call Assistant (CA) and some do not. Obviously a hearing person does not need a human CA. We can simply do a straight text chat in both directions. Having a needless MitM is where the waste is. I’ve read that IP relays need a CA, but it’s not clear why that would necessarily be the case for everyone.
Interesting to note that the FCC cares to protect the privacy of the hearing/speech-impaired /to some extent/:
- Provision of a Muting Option. The Commission currently requires STS providers to offer the user the option of having their voice muted so that the other party to the call would only hear the STS CA re-voicing the call, and not also the voice of the STS user. This feature serves to minimize disruption to the conversational flow and potentially enhance the privacy and comfort of the STS user.
Nice, but in the end the FCC (who blocks Tor) is privacy-hostile motherfuckers:
Extending User Registration and Verification Requirements
While Internet-based TRS users are subject to various registration and verification requirements, analog TRS, such as TTY Relay, CTS, and STS, currently lack comparable mandated user registration and centralized verification processes. To further strengthen the integrity and oversight of the entire TRS program and build upon the recognized benefits of a user registration database, we propose to extend comprehensive user registration and verification requirements to all forms of TRS, including these analog services and any future Internet-based forms of TRS. This expansion is crucial to ensuring that all services supported by the TRS Fund operate with enhanced accountability and to combat waste, fraud, and abuse program-wide. Such a measure would allow the Commission to gather complete and accurate data on service demand and utilization across the entire TRS landscape. We seek comprehensive comment on the feasibility, costs, and benefits of extending user registration and verification requirements to all forms of TRS. Commenters should detail any unique technical or operational challenges for specific services (e.g., TTY Relay, STS, CTS, or IP Relay, or proposed IP STS and RTT- based relay service), and identify the specific types of data that would be most relevant and least burdensome for the providers to collect and submit. We also solicit input on how current user registration data elements might apply or need modification for these services, and the timeframe for implementation.
TRS providers seeking compensation from the TRS Fund must submit Call Detail Records (CDRs) to the TRS Fund administrator for each call for which compensation is sought.
Exactly. Most local banks outsource to bigger evil corps (visa and m/c) for the network. American Express is smaller but it’s a hard-right corp ethically worse than visa and m/c.
A long time ago there was a scarce handful of small banks (like <10 nationwide) who used the Discover/Diner's club network but that has shrunk to like 1 or 2 banks IIRC.