God help us. These workers are employed by a subcontractor, Covalen.
Multiple workers from Covalen’s ‘AI annotation’ service spoke to The Journal Investigates about their roles. Their day-to-day work involves creating prompts that are fed to Meta’s AI platform so the system can be trained according to guidelines.
In order to do this, some workers have spent entire shifts pretending to be paedophiles online seeking child sex abuse related information, or suicidal people looking for details on how to kill or hurt themselves.
Covalen also does moderation for Meta, with workers forced to watch extremely violent and disturbing footage that has been flagged for moderation.
“Sometimes in my dreams I am the victim, but sometimes – and this is far worse – I am the perpetrator,” they said.
One bright spot:
Over 100 Covalen employees have now joined the Communications Workers Union (CWU). The toll that dealing with sensitive content and inconsistencies in wellness break length were extra motivating factors for the move.
They are also asking for a better rate of pay, as they are currently earning an average of €29,700 per year.
Yeah, that is really depressing.
I think it's a sunk cost thing for the authors, but also it could be fear of coming off as "disgruntled" to people they're hoping to communicate with. They still have hope of changing these communities, but they know these communities are very hostile and dismissive towards any criticism, especially criticism from perceived "enemies". They also don't want to lose whatever power and respect they have in those communities. So emphasising how great these groups are and how smart all the members are and how much they got out of being a member is a tactic to try and get around all that hostility. They want to flatter the remaining members enough that they'll retain their respect for them. Which in itself is a sad comment on the attitudes common in these communities.
Having said all that, the poor man is not long out of a cult and has taken a big step by publicly blowing the whistle. That takes some backbone.