It case the subject wasn't entirely clear in my prior post I agree with you, and that is exactly what I was trying to say. You the user of a foss project, aren't a customer unless you give someone money. It IS your job to figure out your own issues. If you ask for help from your fellow users and they graciously provide you help then this is a gift you should appreciate. Because the person isn't an expert on that topic in the employ of the creator, they might not know everything, nor do they have the infinite patience imparted by being paid by the hour to provide you help. They have their own shit to do. Treating them with entitlement and contempt like people treat support will burn these sorts of folks out, and they are far from an infinite resource. If you want a paid support relationship instead of treating the open source community as free help whose time you are entitled to, you ought to actually pay someone to do that job.