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Arch Linux and Valve Collaboration
(lists.archlinux.org)
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Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.
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Maybe that bug report was the motivation for the collaboration! Or maybe the level 1 support aren't aware of unannounced business decisions.
The Steamdeck was motivation for the collaboration - since it is based on Arch Linux. But as a desktop client they only support ubuntu officially which makes level 1 tech support easier as supporting every distro can be very complex.
Working in open-source, frequent issues do end up being future feature requests.