chapotraphouse

this is the kind of ongoing story that my boomer ass parents will be completely "blindsided" by when they get some discount on no-refund flights connecting through Newark and think it's because they are genius consumers and not because 95% of connections are gonna be blown, the comped hotels will all be full or overpriced with hundreds and hundreds of people sitting on a plane in the tarmac with no A/C because leaving the engines off saves on fuel costs.

they are routinely surprised that "successful" companies completely, knowingly fuck over their workers and customers for a nickel and that spending hours upon hours on the phone with someone in customer service never leads to any resolution.