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It is like LLMs are massively overhyped and can't even do half the things they're advertised...
(lemmy.world)
this post was submitted on 20 May 2025
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A Boring Dystopia
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How exactly are they going to gigify fucking customer service?! Capitalism is out of ideas yall. All that "competition and innovation" has boiled away leaving only the scum.
Well, that part isn't new - call centers with low or no benefits have been a thing for decades.
AI just gave the guy (and others, I'm sure a wave is coming) a convenient excuse to renegotiate the basic employment social contract - to switch employees to "gig" workers without having to pay for pesky things like health insurance and retirement.
I get the primis and how they'll implement it. But essentially, anyone with a phone can be a customer representative. Kinda like anyone with a phone can deliver for Uber. So you'll need help with your loaned money, and the person you get to help you with customer service just signed up?! Ya this is going to backfire spectacularly.