I wouldn't trust any non Cuban Government controlled source of information as accurately reflecting what the Cuban Government is doing or trying to do, western media is overwhelmingly controlled by Capitalist interests (that includes reuters) and they have been trying to destroy Cuba for a long long time, one weapon of the Global North (and the US especially) is massive amounts of lies and misinformation, and they've done this many many times. As psyops are constantly being used by the hegemon against Actually Existing Socialist countries (as well as ones that fight back and resist like Iran and Russia) everything heard not from the leaders of Cuba itself should be read with a whole BUCKET salt.

Edit: P.S. also Gusanos are a thing, if the Cubans being interviewed are not actually in Cuba itself, that is a bad sign, another issue is if complex political questions are being asked to total randos rather then actual Theory experts of Cuba's Communist Party (don't know it's name) they may be fishing for useful misunderstanding. Sorry I haven't actually read the article myself so hopefully this is still useful.