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The developed world is increasingly forcing people to use incompetently designed technology. The #digitalTransformation movement is being forced onto people.

Just like we cannot rely on the public sector to solve the climate crisis, we also cannot rely on the public sector to deploy well-designed privacy-respecting inclusive technology. We always need an analog option.

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(USA) The Better Business Bureau (BBB) pulls the plug on analog consumers (beehaw.org)

submitted 5 days ago by debanqued@beehaw.org to c/right_to_unplug@sopuli.xyz

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Several years ago BBB’s website became Tor-hostile. This forced privacy-minded people to rely on analog methods for complaint submissions.

Fax was our refuge, until just recently. BBB agencies have been dropping their fax numbers. So we are increasingly forced to resort to snail mail, which is slow and increasingly costly particularly for anyone abroad.

What’s left? I won’t touch Yelp. Fuck those incompetent anti-tor motherfuckers. Yelp cannot be taken seriously with the massive sewer of false reports they publish without regard to credibility.

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[–] debanqued@beehaw.org 1 points 4 days ago (1 children)

BBB typically facilitates comms in these cases. Indeed I have never gotten a BBB-inspired remedy from a quite large corporation. But large corps almost always respond to the BBB in my experience. It’s useful in the very least to force a corporation to talk. That talk can be used against them in court or presented to an attorney general.

I would rather have BBB compel a corp to talk than to lick Elon’s boots. Compared to Yelp and Twitter, BBB is the lesser of evils.

[–] TachyonTele@piefed.social 1 points 4 days ago

That's cool karen. Good story