xkcd #3175: Website Task Flowchart
Title text:
Tired of waiting on hold? Use our website to chat with one of our live agents, who are available to produce words at you 24/7!
Transcript:
Transcript will show once it’s been added to explainxkcd.com
Source: https://xkcd.com/3175/
I'm pretty sure the phoneline does that because of boomers who still default to doing everything by phone
After dismissing email chains and getting them all on Facebook, I'm never going to dismiss their ways again.