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T-Mobile quietly makes drastic decision after losing customers (finance.yahoo.com)

submitted 3 months ago by shortwavesurfer@lemmy.zip to c/t_mobile@lemmy.ml

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[–] BakerBagel@midwest.social 1 points 3 months ago (1 children)

One of the significant changes reportedly part of T-Mobile’s digital transformation is making customers solely dependent on its T-Life app to handle upgrades, new lines, account activations, and other tasks by January 2026.

Yeah i might be done with T-Mobile now. The annual MLB.tv subscription was a nice perk, but definitely not worth dealing with that piece of shit. The 2 times i have tried to upgrade my phone with T-mobile in the past 8 years have been an absolute nightmare dealing with their customer service, so i can't imagine doing it with their shitty T-Life app will be an improvement.

TL;DR is thst T-Mobile is going to "pivot" to slashing staff and customer service roles while jacking up prices.