Kept trying for 20mins, decided to be patient and just try again the next day...
this post was submitted on 30 Dec 2025
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Mildly Infuriating
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You done fucked up, gotta go for Arnold's and Andrew's.
https://www.aa.net.uk/etc/about-us/
The unsubscription process due to leaving the UK was "ring ring, I don't want the internet anymore" "ok" "that's it?" "Yep"
Their uptime and customer service better be bang on because £75 for 1Gbps/115Mbps with a 1TB cap is expensive.
Zen, in contrast, offer more for less and were great when it came to leaving too.
Yeah I've been with Zen since broadband has been a thing. Never had an issue with them.
If there's a 1TB cap, I don't even understand the point of needing a 1Gbps connection. I assume their market is just people that want to say they have a 1Gbps connection, but all they do is stream or play the odd game.
Sure. I am not shopping around for UK internet anymore due to not living there, but my choice and recommendation for A&A is due to their work to oppose government monitoring and censorship.
https://www.aa.net.uk/broadband/real-internet/
If zen internet does the same thing sure, good for you for picking them.
I admittedly didn’t read a lot of their site but that’s good work, goes up a notch in my mind.
I just can’t get onboard with usage caps. I thought they were a thing of the past over here on a fixed line.
Sure, I just don't/didn't see myself downloading multiple terabytes every month. I even did lots of streaming (both down and up) and if I ever paid the extra data package, it was still not that bad, and worth it to stick it to the man, and pay an independent company that has my back and fights on my side instead of someone ready to bow to whatever authoritarian crap the UK govt wants to pull.
Ironically I use national internet at the moment, but the government I am living under has much better understanding of human rights... for now.
£10 more for no cap by the looks of it, & I have been recommended a&a by a mate before, but I’ve used Zen at multiple addresses in the past & they have always been fantastic both in service & their support (but it’s been a couple of years now, hopefully they are still as good).
I was very tempted, but the cost of their uncapped service was just a bit too much. You get what you pay for I guess, but I'll take the occasional mild infuriation over around £35pm extra cost.
Sure. I am not shopping around for UK internet anymore due to not living there, but my choice and recommendation for A&A is due to their work to oppose government monitoring and censorship.
https://www.aa.net.uk/broadband/real-internet/
When I lived in the uk I had a passing acquaintance with one of the founders Great team and fantastic ethos back then