Privacy

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Imgur demands details impossible to remember for my UK GDPR request (lemmy.ml)

submitted 1 day ago by pasimako@lemmy.world to c/privacy@lemmy.ml

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I tried logging into Imgur recently, but they now block all UK traffic and redirect you to a GDPR deletion form, which I was happy to fill in.

Note that I was responding from the email registered to my account, and even though they could verify it, they still demanded:

A description of any private images (I cannot recall, it's a 10+ year old account I barely used)
My last login location (no idea either as it was probably years ago. Was I on VPN?)

I made a real effort to answer, giving my best guesses for both, but their responses were consistently passive-aggressive, as if I was the one being unreasonable! And all that friction just for them to delete my email address and a couple of images that I may or may not have uploaded to Imgur over the last 10 years.

After going back and forth, they left me no choice but to file an ICO complaint.

Has anyone else experienced this with Imgur?

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[–] warm@kbin.earth 17 points 1 day ago (3 children)

The only identifable information you should have to provide is the information you signed up with.

I've had a couple sites ask for id, but that wouldnt verify I own the account anymore than just me sending them the email from the same address I used to sign up with.

GDPR has a flaw iirc, where it allows this, I guess the UK version isnt any different.

[–] FineCoatMummy@sh.itjust.works 6 points 23 hours ago

The only identifable information you should have to provide is the information you signed up with.

There was a bill in the US that would've required sites let you delete your info without providing anything extra besides what you provided to sign up.

Last I knew, it failed to become law. I'm sure every tech company in the galaxy was lobbying against it.

[–] UltraGiGaGigantic@lemmy.ml 5 points 1 day ago

So this is where you go patch the problem GDPR right?

[–] evilcultist@sh.itjust.works 2 points 1 day ago

Facebook did something like this to me a year or two ago with the AI thing. They told me if I find any of my content being output by their AI and send it to them, they’ll remove it.