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Deceptichum@quokk.au

Umart denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit (www.tomshardware.com)

submitted 1 day ago by Deceptichum@quokk.au to c/australia@quokk.au

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cross-posted from: https://lemmy.world/post/44218766

Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit

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[–] dgriffith@aussie.zone 10 points 18 hours ago* (last edited 18 hours ago)

If it's classed as a "major" fault that essentially renders it unusable, the customer gets to choose the remedy, not the retailer.

This is usually so the customer can get their money back for a shit product, but there's nothing stopping them from a replacement.

Umart's claim that it's "an upgrade" doesn't hold much weight. If you buy X gigabytes of ram and it fails and you want a replacement with the same X gigabytes of ram, that's not an upgrade. It's restoring the status quo of the original purchase where they got a physical quantity of a product.