After dealing with Scorptec a few times, I stopped buying off Umart.
this post was submitted on 13 Mar 2026
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I rarely buy PC parts, but when I do it's with Scorptec.
I don't know anything about Australian laws, but I would assume that would be an easy lawsuit to win, no?
No, the law says that you should get a replacement or a refund. They offered the refund at the original price, not at current market price. It's a shitty situation, but not illegal.
If it's classed as a "major" fault that essentially renders it unusable, the customer gets to choose the remedy, not the retailer.
This is usually so the customer can get their money back for a shit product, but there's nothing stopping them from a replacement.
Umart's claim that it's "an upgrade" doesn't hold much weight. If you buy X gigabytes of ram and it fails and you want a replacement with the same X gigabytes of ram, that's not an upgrade. It's restoring the status quo of the original purchase where they got a physical quantity of a product.