Nah, it's an exaggeration. But they charge you 3 times. Once because the products are more expensive on the app. Secondly with the "service fee" which is like 3-4$ and third time with a delivery fee which is again 2-5$ depending on distance. For big orders the 2nd and 3rd things stay the same so it ends up mattering less. But the fact that every product is between .30 and 2$ more expensive... you usually end up paying between 10$ extra for a 15$ order and 30$ for a 80$ order. It's become a bit ridiculous, imo

In my neck of the (american) woods, it usually is "free delivery! No fees if your meal is $15 or more!" according to their ads, but then they artifically raise the menu prices in the app. A meal might cost you $12 with tax at a burger place near me, but on ubereats / doordash that same meal is $19 because they raised the menu price. That way when you go to pay, it says there was "no extra fee".