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Microsoft has control issues
(www.gamesindustry.biz)
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Microsoft needs to seriously work on quality control of their own controllers.. cynics might say they are built to fail
I seriously considered getting one for my wife about 6 months ago. She's a casual controller gamer on her laptop, so I thought I'd spring for something with a little quality for her.
I had an official Xbox controller in my hand ready to check out and decided against it because when I looked, there were so many accounts of the controller just falling apart on people. It's not worth paying a premium $80 for a controller that doesn't last a year.
She still plays on a 10 year old black 360 controller with a wireless adapter and has zero problems.
I bought a wireless 360 controller when they were current, and an Xbone controller around when the slim launched. Guess which one still works.